Outsourcing for Utilities
August 25-26, 2004 - Hilton Garden Inn - Chicago, IL
Click Here To Download A Complete Conference Brochure
Click Here For A Complete Listing Of Upcoming Conferences
Determine the Best Functions to Outsource and Negotiate Optimal Contract Terms to Maximize Return on Investment

Hear first-hand from interactive presentations and case studies how your peers have tackled these challenges and won. If you are even considering what options are available with outsourcing in your utility, you cannot afford to miss this event!!!

Topics Include:
  • Identify Outsourcing Opportunities, Measure Potential Risks and Build a Solid Business Case For Your Decision
  • Outsourcing - Is It Fad, Fiction, or Reality?
  • Outsourcing from the CEO's Perspective: Key Issues and Challenges
  • Outsourcing the Function of Energy Trading - Risks and Benefits
  • Defining Outsourcing - and Discussing Its Impact on the Utility Industry
  • Establish Clear and Effective Contract, Technology, and Partnership Terms
  • The Current State of Outsourcing in the Utility Industry -Customer Care Functions
  • Establish the Value Proposition for Utility-Vendor Relationships
  • Outsourcing Credit and Collections: A Before and After Picture
  • Structure Your Outsourcing Agreement and Negotiate Specific Contract Terms to Retain Leverage
  • Select Your Vendor with Care - Structure the Process of Vendor Selection for Success
  • Partner to Create a Utility Services Company
  • Partner with Your Vendor for Long-Term Success

Speakers and Workshop Instructors Include:
Brad Kitchens, President, Scott, Madden & Associates (Conference Chairman)
Allan Colaco, Director, Application Systems, Orlando Utilities Commission
Stu Pearman, Principal, Scott, Madden & Associates
Thomas A. Smith, President and Chief Executive Officer, Oglethorpe Power Corporation
Juli Collins, Director of Business Development, Chartwell, Inc.
David E. Steele, VP, Key Accounts, Utilities Division, IntelliRisk Management Corporation
Mark A. Sessler, General Manager, Customer Contact Center, Duke Power
Tony Simas, Director, Credit, Collections & Revenue Protection, NSTAR
Rick Lovato, Vice President of Operations, OSI
Daniel Masur, Partner, Mayer, Brown, Rowe & Maw LLP
Marcia Hicks, Consultant, Marcia Hicks Consulting
Bob Mason, VP, Marketing, EnergyUnited
Bob Summers, VP, Fossil Projects, Fossil Power Group, Tennessee Valley Authority
Greg Galluzzi, TMG Consulting, Inc.
Scott Hobby, senior partner, Hunton & Williams
Dennis Sholl, CEO, Global Vantedge

Attend a Pre-Conference, Dinner, or Post-Conference Workshop

Pre-Conference Workshop - "Ensure a Competitive Environment When Issuing Requests for Proposals"  - Wednesday, August 25

Dinner Workshop - "How to Balance the Key Legal and Business Issues of Outsourcing" - Wednesday, August 25

Post-Conference Workshop - "How to Successfully Leverage the Power of Off-Shore Outsourcing" - Friday, August 27

Click Here To Download A Complete Conference Brochure
Click Here For A Complete Listing Of Upcoming Conferences