Regulating Quality and Utility Performance

State regulators are increasingly convinced that if electric utilities are left to their own devices, they will reduce service quality in response to mounting pressures to cut costs.

Utility regulators are also seeking proof of performance relative to company-specific or industry-wide standards.

As a result, the number of regulatory programs intended to oversee the service quality of utilities has grown.

To assist electric utilities address the emergent risk of not thoroughly addressing service quality regulation, KEMA announces the release of its latest research:

REGULATING QUALITY-The Growing Movement by Commissions to Enforce Utility Performance

This Study:

• Identifies current trends in service quality regulation

• Reviews the performance metrics embedded in regulatory monitoring systems

• Relates regulated service quality standards to customer satisfaction

• Presents case studies of utility service quality oversight programs

Price: $1,495  Click here to Order Regulating Quality on line now.

For more information on Regulating Quality contact Bruce Humphrey at 781.273.5700, ext. 299 or bruce.humphrey@kema.com. 

Also available from KEMA: Distribution System Reliability—Signposts of Change for Companies, Regulators and Consumers.

Price: $1,995  Order Distribution System Reliability on line now,
or contact Bruce Humphrey for more information.

www.kema.com