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Overview:
Hurricanes, regional power blackouts and brownouts, catastrophic fires,
mudslides, and earthquakes have caused severe service disruptions and
significant losses of revenue to utilities throughout the nation. At the
same time, customers are more dependent on continuity of service, and even
less willing to accept force majeure as a reason for a lengthy
service disruption. When a major event does cause a problem, it is likely
that the local utility will face a public inquiry or audit.
Under
these conditions, utilities must be sure that their emergency preparedness
and service restoration are as good as they can be: capable of effective
execution during an emergency, and of detailed scrutiny afterwards. By
analyzing and strengthening existing emergency response plans and
procedures a utility puts itself in the best possible position to make a
convincing rate case to regulators and the public after any major
disruption of service.
This
conference will reveal the latest tools and techniques in emergency
preparedness and service restoration, allowing utility executives and
managers the chance to compare their plans and processes against the best
in the business, and to learn from those who have lived through the worst
conditions what worked well and what needed improvement.
You will learn HOW TO:
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Assess your
emergency response plan and capabilities
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Meet or exceed
public expectations for performance in emergencies, enabling the
recovery of the costs incurred in disaster recovery in rate cases
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Implement the most
effective communication strategies with both media and public
stakeholders, and guide the public?s expectations of the utility
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Improve your
management of mutual assistance programs based on the lessons learned in
recent emergencies
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Manage the logistics
of a restoration effort, including food, shelter, communications and
security for a large temporary workforce
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Optimize call center
operations to handle high volume situations
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Incorporate the
lessons learned in recent hurricane, snow and ice-storm disasters in
your planning, training and execution
Register Today!
Topics Include:
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Communicating with the Media and Customers in an Emergency
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Defining the
Utility?s Role in Ensuring Community Continuity
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Communicating
through the Media about the Emergency
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Sharpening the
Effectiveness of Your Emergency Preparedness Plans
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Assessing Your
Emergency Preparedness
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New York City
Utility Emergency Preparedness - A Changing Paradigm
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Adding to Your
Communication Technologies in Coping with Emergencies
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Long Distance Mutual
Assistance
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Managing the
Logistics of Restoration Efforts
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?Pulling the
Trigger? ? Executing the Restoration Plan
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Pulling the Trigger
? Executing your Emergency Plan
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Lessons Learned:
Case Studies from Recent Disasters and Disruption
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Emergency #1:
Hurricanes
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Emergency #2: Storms
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Emergency #3: Ice &
Snow Storms
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Lessons Learned from Recent Disasters
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Lessons Learned in Executing Emergency Plans
Speakers
Include:
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Mike Maxwell,
Vice President,
Strategic Services, POTOMAC ELECTRIC POWER COMPANY
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Rob Stewart,
Process Manager, Emergency Preparedness, PEPCO HOLDINGS
INC.
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Dan O?Neill,
President
and Managing Consultant, O?NEILL MANAGEMENT CONSULTING, LLC
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Charles E. Fisher,
Managing Director, Utility and Critical Infrastructure Practice, JAMES
LEE WITT ASSOCIATES, LLC
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Michael J. Spall,
Program Manager, Emergency Management, CON EDISON COMPANY OF NEW YORK,
INC.
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Jim Kennedy,
CEO,
TWENTY FIRST CENTURY COMMUNICATIONS
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Eric Dickson,
Director of Operations Services, FIRSTENERGY CORP.
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Ronald Goebel,
Director of Corporate Security, SCANA
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Jim Anderson,
Manager - Distribution Asset Performance, PROGRESS ENERGY
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Craig S. Ivey,
Vice
President, Electric Operations, DOMINION
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Chuck Wallis,
Distribution Engineering Services Manager,
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Wayne Lynn,
Director,
Distribution Reliability and Maintenance, EXELON CORPORATION
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Steven Gilkey,
Director - Field Operations, KANSAS CITY POWER & LIGHT
Pre-Conference Workshop:
Pre-Conference Workshop - Assessing Your Company's
Readiness For An Emergency - Wednesday, May 10 - 1:00 pm - 5:00 pm
Register today!
Click Here To Download A Complete Conference Brochure |
