Banks make more
per customer than energy firms
Aug 2, 2006 - The Birmingham Post
Retail banks in the UK made more money per customer than any other
major business sector last year including power firms, it was claimed
today.
Research by Group 1 Software - which helps banks and utilities to
target marketing campaigns -showed banks made profits of pounds 75 per
account holder in 2005 compared with pounds 66.20 in 2004.
The 13 per cent rise came from overdraft charges and penalty fees on
bank accounts and credit cards as well as better targeting of customers,
according to Group 1 Software.
And the figure outstripped the pounds 59.10 surplus per customer made
by utilities firms, and was also higher than the pounds 50.90 made by
retailers, the pounds 39.40 by mobile phone companies, and pounds 35.10
by general insurers.
Andrew Greenyer, vice-president of international marketing at Group 1
Software, said: "Excessive overdraft penalty charges and late payment
fees on credit cards contributed in part to the increase."
But he added that "much of the increase" was because of "vastly
improved means of communicating with the customer" through targeted
mailing and improved product offers.
The comments came as UK banks reported record results for the first
half of 2006.
This week has already seen HSBC post an 18 per cent rise in half-
year profits to pounds 6.71 billion, while Halifax Bank of Scotland
yesterday said its profits were up 17 per cent to pounds 2.65 billion.
The rest of the Big Five -Barclays, Royal Bank of Scotland and Lloyds
TSB - are expected to follow suit in the next few days as they remain on
track to eclipse the pounds 34 billion they made last year. Of the
pounds 34 billion, Group 1 Software said the UK banking sector made
pre-tax profits of pounds 10.26 billion from retail operations alone in
2005.
The profits came from overdraft charges, penalty fees for late
payments and interest on current accounts, credit cards, savings
accounts, mortgages and Isas.
Earlier this year an investigation by the Office of Fair Trading
found that customers were being charged more than pounds 300 million a
year in unlawful penalties on credit cards.
The watchdog warned that any penalty charge of more than pounds 12
was unfair -prompting a cut in fees from the likes of Barclaycard,
Lloyds TSB and HSBC.
But despite criticism from consumer groups, the profits per customer
at banks in the UK compare favourably with those in Europe.
According to Group 1, retail banks in Italy made profits of pounds
89.96 per customer in 2005 and in Spain the figure hit pounds 84.49.
Profits in Germany and France were lower at pounds 67.13 and pounds
67.26 respectively.
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