Utility May Reduce Service After All
Sep 25 - Deseret News (Salt Lake City)
Rocky Mountain Power is backtracking on its retraction last week of some of
the service cutback plans that it had announced after the utility didn't get
the rate hike it wanted from the Utah Public Service Commission.
In a response this week to questions submitted by petitioners in the
utility's rate case, which has been appealed, Rocky Mountain Power said it
would consider delaying call-center response to service problems from Utah
customers only, and not to customers in other states, and the utility would
delay e-mail responses to Utah customers, as well.
The state's largest electric utility said it could implement significant
changes in its customer service for its Utah ratepayers, in an effort to cut
costs. Rocky Mountain Power said that among other options, the utility may
reduce call-center costs by eliminating outage callbacks for Utah customers.
The utility also may relax the standard of responding to customer e-mails
within 24 hours and charge Utah customers for collection-agency fees when
their overdue accounts are turned over to an agency.
The company said it would continue to provide overtime pay for employees to
restore power during outages. But the company said it would discontinue its
sponsorship of state, regional and local economic-development conferences,
projects and studies.
The company's statements came in a response Monday to a data request made by
the Utah Committee of Consumer Services. The utility's response was provided
to all parties involved in the review of the company's rate case.
Rocky Mountain Power spokesman Jeff Hymas said in an e-mail Wednesday to the
Deseret News that the utility "is considering other changes to reduce
expenses and allow the company to bring the cost of providing service in
line with the overall revenue recovery provided by the commission's August
order."
The company also stated that it intends to temporarily reduce the use of
contractors for facility inspections and for its pole-test program. The
utility said curtailing its use of contractors is "synonymous" with the
elimination of discretionary maintenance that the company had announced on
Sept. 2. The company last week had retracted that plan, but in its response
this week to the data request, the utility said it was still considering the
service reduction.
On Sept. 2, the company said it would implement a hiring freeze directed at
customer-service positions in Utah. The company also said that it would
limit overtime for restoring power to "only when employee or public safety
is threatened," eliminate discretionary maintenance, discontinue funding of
research associated with renewable and clean-coal technology and discontinue
support for economic development activities.
The company cited the commission's rate-hike decision as the reason for the
cutbacks. The utility said the increase was not enough to meet its needs to
serve its growing customer base.
Last week, after meetings with Gov. Jon Huntsman Jr. and state legislative
leaders, the company had said that it would rescind its plans to reduce
customer service. Rocky Mountain Power President Richard Walje said he was
opening discussions with state officials and others to make a case for
billions of dollars in electric- system improvements that are needed in
Utah.
The company filed a formal appeal with the commission on Sept. 2 to
reconsider the reduced rate hike that had been granted. The commission
granted the appeal and is reviewing the rate-hike request.
The company's legal appeal challenged the commission's decision on Aug. 11
to approve a $33.4 million rate hike, when the utility had requested more
than twice that much. The company received a 2.7 percent rate increase but
had asked for a 5.6 percent hike. The commission on Aug. 21 said it had made
a calculation mistake in its Aug. 11 order and said the amount of the rate
hike was $36.2 million.
E-mail: jlee@desnews.com
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